Shipping & Return

MULTI SERVICES P.H.P. SARL aims to provide a convenient shopping experience and process orders efficiently. This policy explains our general shipping, return, and refund procedures.

Order Processing

Orders are generally processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Shipping

Eligible physical products are shipped using appropriate delivery services. Delivery times may vary depending on the destination, shipping method, carrier delays, weather conditions, and other circumstances beyond our control.

Delivery Information

Customers are responsible for providing accurate shipping and delivery information when placing an order. Incorrect or incomplete delivery details may result in delays or additional delivery requirements.

Returns

Eligible products may be returned in accordance with applicable consumer protection laws and the conditions applicable to the purchase. Returned products should generally be:

• Unused and unworn where applicable
• In their original condition
• Returned with original packaging where applicable
• Free from damage caused by improper use

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including personalized products, products that cannot be returned for hygiene reasons once opened or used, and other items excluded by applicable regulations.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us with details of the issue. Additional information or photographs may be requested to help us assess the situation and determine an appropriate solution.

Refunds

Approved refunds will generally be issued through the original payment method. The time required for a refund to appear may depend on the payment provider or financial institution.

Return Shipping

Return shipping arrangements and costs will depend on the reason for the return and applicable consumer protection requirements.

Order Cancellation

Cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible, subject to applicable law.

Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory consumer rights available under applicable law.

Policy Updates

MULTI SERVICES P.H.P. SARL may update this Shipping & Return Policy when necessary. The latest version will be published on this page.

Contact Us

For shipping, return, or refund questions, please contact: Email: contact@multiservicesphpsarl.store